Terms and Conditions Terms and Conditions

Cancellations summary

Clients are asked to pay a non refundable deposit of 20% of the tour cost at the time of booking (this can be substantially before the start of the tour). Payment of the balance should be made at least six weeks before starting a trip. If a booking is cancelled by a client two weeks before the trip starts then a refund of 50% will be given. With less than two weeks notice the company cannot offer a refund for the trip. However in the unlikely event that the company needs to cancel the tour for any reason then a full refund to the client will be given.

Cancellations and Refunds

Should you need to cancel a reservation, please let us know in writing. The cancellation fees will be effective from the date of receipt of your written cancellation.
All monies will be refunded, minus the costs incurred as follows:
More than 90 days before departure – Loss of deposit
Between 90 – 60 days before departure – 75% of the price
Less than 60 days before departure – 100% of the price
Failure to issue an invoice or non-payment and / or failure to receive a deposit does not exempt passengers.

Cancellation and Changes by OMO VALLEY TOURS:

  We will make every efforts to provide the services as described on our website. Although it is unlikely that we will need to change your reservation or cancel confirmed reservations, we reserve the right to do so in the event that we cancel your reservation, we will provide you with a credit that you can use for another service or a full refund at our discretion.

Insurance

We strongly recommend that you are insured for the full duration of your tour with us. . Omo valley tours will not accept responsibility for loss of deposit or full payment, loss or damage to baggage and personal items , personal injury and illness, medical expenses and/or cancellation of your trip due to circumstances beyond our control.